Storybook Service

This concept project is an interactive scenario-based eLearning course to train new booksellers in the children's department at a large chain bookstore.

Experience the Project

The Problem

The bookstore wants to ensure that all customers have a positive experience in the children's department.

New booksellers in the children's department must learn how to implement the company's customer service standards.

The booksellers must also enforce policies to protect the safety of children in the store.

The Objective

At the end of this course, booksellers will:

Greet all customers and recommend appropriate books
Put the book in the customer’s hand or offer to order it
Enforce company safety policies relating to the children’s department

The Solution

This interactive scenario-based course will guide new booksellers through typical customer interactions. They will practice customer service skills and implementing company policies.

The Process

Design Document

I created a design document to lay out the plan for the project.

Visual Design

I designed the bookstore setting in Vyond. I selected a primary color palette to match the subject matter (the children's department of a bookstore). The setting has a foreground, midground, and background, with decreasing saturation creating the impression of distance.

Storyboard

I created a visual storyboard to map out the eLearning experience. This storyboard specifies the visuals, script, animations, and interactive elements for each slide.

Animation

I used Vyond to create animated clips for the scenarios.

The Project

Finally, I used Articulate Storyline 360 to bring the project to life.

Experience The Project

Next Project

Get in touch at storeynd@gmail.com

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